Welcome to Aviva Institute Tech Support and Help Desk

Welcome to the Tech Support and Help Desk center.  Here you can find help with most of your questions related to software used in your courses.  We do not provide support for computer, hardware and software problems not related to our courses.  We have several options to answer any questions that you may have:

If you are having a problem with a Moodle related feature, you will get the best results by posting the problem in the "bug report" forum located here.  All students and faculty can view this forum so your question may already be answered, or you may have the same question or issue as someone else.  This also makes it easier for E L, our resident Moodle expert, to keep track of what kinds of issues we may be having and what might still need to be addressed.

Required software: This is the list of software required for Aviva Institute, along with links to where you can find some of them.  If you have any problems installing them, or questions about the software, please feel free to check our FAQs or our Help Center.

FAQs (Frequently Asked Questions): Here you will find a list of the most frequently asked questions.  This list is growing on a daily basis.  This is the first place you want to look.  Common tickets and questions we receive are turned into FAQs and posted in this area to make it easier for you to be able to help yourself with issues that may arise.

Help Center: If you have looked through the FAQs and still can not find the answer to your question, please feel free to go to our help center.  Here you will find a ticket system, where you can contact our tech support team.  There is also a live chat that is available occassionally where you can speak to a live tech support person, however, the easiest way to get any questions or issues resolved is going to be our ticket system.  We will answer your questions via email, skype, or chat usually within 24 hours or less.